You recently bought an electronic device from an online store, but when it arrived, it was damaged.

You recently bought an electronic device from an online store, but when it arrived, it was damaged.

Write a letter to the company to complain about the problem. In your letter:

• Explain what the problem is
  
  

• Describe how it has affected you
  
  

• Say what you want the company to do
  
  

Dear Sir or Madam,

I must express my dissatisfaction regarding the JBL Bluetooth speaker I purchased from your online store last week. I received the product on October 10th, 2025, and  it has been lying unused since then, and consistent pursuit with your customer care has been of little use, so I request your intervention.

After opening the package, I realized that the speaker had a cracked surface and did not switch on even after charging. I followed all the instructions provided,but it still failed to function properly. This issue has caused great inconvenience as I had planned to use the speaker at a small family gathering this weekend.

I would appreciate it if you could replace the damaged item with a new one by tomorrow morning, or issue me a full refund. I have attached pictures of the damaged product for your reference.

I look forward to your prompt response and a quick resolution to this issue, and believe it will not need further escalation.

Yours faithfully,

Tnzii

A large company in your area has decided to spend a certain amount of money, either to sponsor a local children’s sport team for two years or to pay for two open air concerts

 A large company in your area has decided to spend a certain amount of money, either to sponsor a local children’s sport team for two years or to pay for two open air concerts. It has asked for feedback from the general public. Write a letter to the company, in your letter

-  Describe the benefits of sponsoring the sports team

-  Summarise the benefits of paying for the concerts

-  Say how you think the company should spend the money

A:

Dear Sir

It delights me to learn that you intend to incur expenditure to sponsor a young players sports team, or fund open air concerts. As part of my feedback, I feel that it will be a better decision to bear expenses for the concerts.

Sports teams for youngsters if sponsored will be able to have access to better equipment, a well maintained playground and trained coach. It would prove beneficial for enhancing the skills of the emerging athletes, in turn bringing pride to the country in future.

On the other hand, funding air concerts will be beneficial as the young talent will be able to rent a bigger place to organize events and also arrange for better equipment.

Observing the needs of the youth, it will be a better idea to support concerts as it does not receive any grants from the state unlike sports.

I hope you will consider my suggestion in a positive light and arrive at a plausible decision.  

Thanking You

Yours Sincerely

Adam

ou recently made an outline purchase and the product was not the same as the description on the website

 You recently made an online purchase and the product was not the same as the description on the website 

• Write an email/letter to website support in about 150-200 words 
• Write 
• What you purchased and when 
• Exactly how is the delivered good different from the one you ordered 
• How would you like the company to fix the problem

Dear sir,

I am writing to express my dissatisfaction about the dress that I ordered from your website on 25th June. The image on the portal is of baby pink colour with beautiful silver work on the bottom, around the neck and on the sleeves. However, I received a totally different item.

With great exuberance I made online payment, but to my dismay, a red coloured dress was delivered. Not only the color differs, but also its fabric is of very poor quality with no fancy work. Also, it is over-size for me. I found it a complete waste of money.

I would like you to place the replacement before 2nd of July as the whole purpose for this purchase is to wear it for my birthday on 3rd  July. If replacement within this time period is not possible, I wish to receive reimbursement of the entire amount I paid. Hereby, I have attached an order receipt for your reference.

Looking forward to your prompt and considerate action.

Thanking you

Yours sincerely,

 

Disha

You were searching on the internet for a used car, and found one that looks like it is in good condition.

 

You were searching on the internet for a used car, and found one that looks like it is in good condition. The seller has posted a photo of the car, but has not provided any other details.
Write an email of about 150–200 words to the seller. Your email should do the following things:
Tell the seller how you found out about the car.
Ask about some specific details about the car.
Explain how much you are willing to pay for the car.
Request that the seller meet you so that you can test drive the car.

Dear Sir,
I am keen on buying the black Lincoln Executive, the picture of which you have posted for the sale on the car sale webportal. It seems to be in a fine condition and I am keen on buying it if it is within my budget. Thus, I request you to supply me with some details.

I have been looking for such a car for the last two years since it is in the limousine category and could serve my tour and travel business  efficiently. I am running a premium travel taxi and cab business and need a vehicle that is in a good condition to service my premium and elite clients.
Therefore, I would request you to kindly share  some information about the mileage, condition of interiors, performance and service records, also about the condition of tyres, and last but not the least, your last offer of  price since I may not be able to afford a too expensive model though I am willing to pay not more than CAD 30,000.
If things can work out, do inform me when I can come,  have a look, and test drive this vehicle.
Yours Sincerely
Donald Trump America Wale

You were doing a course in an English speaking country, but left the course in between. Write a letter to your lecturer explain the reason for leaving the course. Thank lecturer for the guidance and how the sessions helped you.

 You were doing a course in an English speaking country, but left the course in between. Write a letter to your lecturer explain the reason for leaving the course.
Thank lecturer for the guidance and how the sessions helped you.

 

Dear sir,

 

I would like to extend my gratitude to you for your continuous guidance and support throughout the semester and making me understand Graph Theory easily and helping me realize its real life application. I always look forward to attending your sessions. However, I would not be able to continue with the course as I recently received a job offer from Facebook.

 

As per your suggestion I applied in Facebook to work as Assistant Manager to integrate the applications of Graph Theory in monitoring the content on the website and they loved my idea and offered me a job in New York headquarters. As I am in need of money, I have a little choice than to accept it. For the same I will have to leave the course in the middle of the year. I can never thank you enough for all the knowledge you shared and suggestions that helped me.

 

Looking forward to rejoining the course and learning more from you.

 

Thanking you, 

Yours sincerely,

Disha

Ielts General Training Letter Semi Formal Your internet connection has been slow and intermittent

 

Your internet connection has been slow and intermittent. Write a letter to your internet service provider to complain. In the letter:

–       Describe the problem and why you are unhappy

–       Arrange for an engineer to visit your home

–       Request a reduction in your bill

 

Dear Customer Care Manager,

It has been a dismaying experience using your internet services, and even after paying out of my nose for a 50mbps plan, I barely get a  partly 4mbps speed, making me lead a life in the stone age of the internet. To make the matters worse, your customer care people have failed to respond to all my calls for a reprieve, causing a great inconvenience and harming my work.

 

It has been over a month since I have been reporting this problem to your concerned department. Initially they seemed to pay a heed, but now they have stopped responding. This, nevertheless, is not only making me feel frustrated since I am using this connection to carry out official work but also a little dejected as I am forced to use alternative arrangements. 

 

Thus, you must arrange an immediate visit of an engineer probably by tomorrow afternoon, and I do believe I deserve a waiver of the previous bill. 

 

I presume that this issue will be resolved quickly.

 

Thanking you

Yours sincerely,

 

Adolf Hitler

Ielts General Training Semi Formal Letters Letter to restaurant

Write an email / letter  to the restaurant's manager. Your email should do the following things:

• State what problems you had with the food you ordered.
• Complain about the service.
• Describe how you want the restaurant to resolve the problem to your satisfaction.

IELTS GENERAL TRAINING semi-formal  LETTERS 

Dear Mr. Manager,   

I am quite upset at the kind of service rendered by your so-called elite restaurant, to me and my family, when I visited with my family last Thursday. It could not be more dismaying than what we had to face.

Despite booking a table for Thursday evening well in advance for 7 P.M.,  when we arrived, we were nade asked to wait, and it took them 25 minutes to arrange the table for us.  However, our woes did not end there since the food served to us was absolutely pathetic, both in quality and taste. And, to make the matters worse, your staff was at its best rude behavior. They served food, what seemed to be right out of cold storage, after 35 minutes of being ordered, and they would not also listen to our complaints.

My family was in a state of a shock that the place they had revered for so long as being the best in the town was at its worst best. On the top of that, I was virtually forced to pay a hefty tip.

I hope you will appreciate my anguish, and take a stern action, as well as refund my bill.

Thanking you,

Yours Sincerely

Bill Gates

Ielts General Training Letters Semi Formal - Complaint to Owner of Fitness Center

You purchased a 2-year membership to a fitness center next to your neighborhood based on an advertisement. You discovered that the services described on the advertisement are not found in the center. You tried to talk to the manager, but he did nothing to help.

Write an email to the owner of the fitness center. Your letter should do the following things:

Describe the services that are only in the advertisement and not in the center.

Complain about the way the manager dealt with the situationac.

Describe what should be done to resolve this problem.

 

Ielts GT Letters Semi Formal 

Dear Mr. Bernard,

I feel cheated by the way your club has lured me into buying a two-year membership through an advertisement that promised training under a certified coach, which actually is non-existent. To add insult to the injury, the manager at this facility has said that he can hardly do anything, and it was only you who could resolve this issue.

Your advertisements promised  cardio work-outs under the supervision of a trained coach, so without giving a second thought, I subscribed. However, when I joined on the first day, there was no one to guide me. On contacting the manager, I realized that there had never been a physical instructor.

The apathetical attitude of manager annoyed me, and on insistence he finally yielded that he did not have any knowledge of such an ad campaign. It is quite distressing to see my money go down the drain.

Hence, it would be quite convenient if you either appointed a coach as promised, or refunded  my money. 

Anticipating a quick response.

Thanking you

Yours Sincerely

Heindrich Himmler.

Ielts General Training Letters Semi Formal Write a letter of complaint about late delivery to the website where you ordered an item

Write a letter of complaint about late delivery to the website where you ordered an item. Please say

– What item did you order?

– Why and when did you order that item?

– How would you like them to resolve this issue?

 

                                                      Ielts General Training Letters Semi Formal

Dear Customer Care Manager,

It has been a pathetic experience dealing with your e portal company. I am wondering, how do you manage your clients when the services of your organization are so disappointing. I have been at my wits end after ordering a game-boy for my  cousin, but the parcel is yet to be delivered even after a month of ordering.

I ordered a Game-boy on 28th of February 2019 for my cousin who had his birthday on 5th March 2019. I was told that the package would be promptly delivered on 4th, or 5th of March. However. When I checked up, it was yet in transit, and too utter dismay, customer care was oblivious of the issue.

This led  me to make numerous calls without avail and now even after 31 days, I get the same response that fails to comfort me. I would suggest that you either arrange for delivery of equipment  by tomorrow, or  refund my money.

I hope I do not have to escalate the matter. 

Thanking you

Yours Sincerely

Osama Bin Laden

Ielts General Training Letters Semi Formal You saw a brochure for a one-week walking tour in the mountains

You saw a brochure for a one-week walking tour in the mountains. You're very interested in taking part, but you're not very fit and are worried you wouldn't be able to keep up. Write to the tour operator. In your letter:

• Explain why you're interested in the tour.

• Ask for information about dates and prices.

• Express your concerns about your fitness level.

Ielts Essay Letter Semi Formal

Dear Mr. Bernard,

I came across a brochure of your company offering a walking tour across the wilderness of Triund in Himachal Pradesh, India. It immediately caught my attention, for I have been looking forward to trekking to this location since long, but have not been able to go on one such trip since I have been sick lately.

I fell sick almost a year ago; I was down with dengue fever for almost 15 days, and since then I have been recuperating. I seem to have developed a phobia of walking for too long and that also on high altitudes. Still, I am curious and wish to continue with my dreamt trekking rendezvous/ outing.

It would convenient enough, if you could supply me with the information about the date of start of the tour, duration and prices of the package: what it would include, like boarding, lodging and travelling, and also if your company also provided any medical assistance while trekking in the remote locations.

Hoping for a quick response from your end. 

Thanking You

Yours Sincerely

Max Muellar

Ielts General Training Letter Semi Formal You have had a bank account for a few years

You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.

Write a letter to the bank.

Explain what has happened and

say what you would like them to do about it.

 

Ielts General Training Writing Letters 

Dear Sir,

It was a great shock to receive a letter from your bank stating that there was an overdraft of $240 in my account, and I would have to pay $70. I feel, there has been some communication gap, as this discrepancy is surely a case of gross negligence on account of your employees.

When I checked the statement of my account, I realized that the bank had transferred $240 to my insurance premium even though I had issued standing instructions about not transferring premium to the insurance company, as I had discontinued the policy.

However, I realize that your staff chose to ignore my instructions and issue a transfer off amount. This has caused me immense stress and inconvenience: I have been levied not only an extra charge on the over drawing but also the transaction fee. This is quite unwarranted, and I think the bank should take a stern action against such erring people.

I anticipate a quick response from your end and reversal of my money and charges wrongfully levied.   

Thank you

Yours Sincerely,

Adolf Hitler.

Ielts General Training Semi Formal Letter Letter to Insurance Company

Your car insurance company has told you that they are going to increase the amount you have to pay in insurance for your car each month. You are not happy about this.

Write a letter to your insurance company. In your letter explain

• Why you are writing to them
• Why you think the insurance should not be increased
• What you want them to do

Ielts Letter Car Insurance 

Dear Sir,

I am writing to express my displeasure over the raise in the insurance premium that I must pay every month to enjoy insurance coverage for my car. It is indeed shocking for a regular customer who has always opted for your company.

I have been maintaining relations with your company since last eight years, for the three cars  I have possessed in these years. If you refer to your records, you would realize the fact that during this period, I have never been a claimant, on account of being a careful and responsible driver. This aspect, in my view really deserves to be duly appreciated, and the raise in premium is the last thing that a regular client with no claims record, would expect.  

I have been approached by various companies for transferring my insurance to their company; however, I would still be interested in continuing with your organization provided you can give a satisfactory reason for the hike.

I hope you would resolve and respond at the earliest.

Thanking you

Yours Sincerely

Michelle Martian

Ielts GT Letters Semi Formal Letters You forgot something at the hotel

You were on a business trip recently and forgot something at the hotel. Write a letter to the hotel manager and say

– Give details of your stay.

– What did you leave there?

– Suggest what he/she should do about it.      

Ielts GT Letters Semi Formal Letter

Dear Mr. Trump,

First of all, I must compliment you for the excellent services provided by your to me during my stay from 25th August  - 5th of September. I stayed in room number 1015, and was at home with everything, but while checking out, I forgot to collect some important papers that were enclosed in a black colored leathered folio.

These  include some important papers, my ID Card and some reports, that are of great importance to me. I would be thankful to you if you could tell your staff to search the cupboard by the bed in that room.

If you are able to locate the said folio, please arrange for delivering the letter it to me through courier – preferably through DHL as I have an yearly contract with  them, and they have agreed to collect the freight at destination.

In case, you need to get some more information, you could contact me on my phone number or send me an email. 

I hope you would help me with this.

Thanking you in advance

Your Sincerely

Brandon Fraser

Sample IELTS GT Writing task 1 - Semi Formal Letter You have recently attended a 90th birthday party of a close relative

You have recently attended a 90th birthday party of a close relative. It was successfully organised by hotel staff. Write a letter to the manager and say

– Describe the event.

– Talk about the facilities provided to guests, especially the elderly.

– Mention a particular employee whose service was great.

 

Ielts Letter - Party of an Old Uncle 

Dear Mr. Drinkwater,

First of all, I will like you to compliment you for the excellent services rendered by the staff of your hotel, especially Mr. Mohit Saini, banquet manager, who supervised the party hosted on 27th of March 2018, in the honor of my grandfather, Mr. Baron, who turned  90 that day.

Everyone, although was quite apprehensive about how the things would be managed, where the guests also included some aged above 75 and needed some attendants to help, sitting and selecting food from the buffet, it was quite a relief to see Mr. Saini efficiently perform all the required tasks by arranging attendants to help elderly guests reach the party hall; choosing appropriate seating and food; and reaching back to their cars after the party was over.

On the top of that, the food we were was not just a healthy selection but also was scrumptious and finger licking. On an overall, everything just sailed through smoothly.

I wish you all the best in all the endeavors.

Thanking you,

Yours Sincerely

Jack Hammond

Sample IELTS GT Writing task 1- Write a letter to a company manager with whom you arranged a delivery of goods

Write a letter to a company manager with whom you arranged a delivery of goods and say

– Inform him/her what items you have purchased that were supposed to be delivered.
– What issues did you face with the delivery service?
– Suggest what can be done about the matter.

 

Ielts Letters - Transport 

Dear Mr. Bernard,

I am writing to express dissatisfaction over the manner your organization has rendered me logistics services. Despite constant assurances of satisfying services, this instance has presented the image of your company in poor light.

I had booked a consignment from a vendor in Madras on 21 September 2017. At that time, your representative had promised me delivery at my address by 26 September 2017. But to my disappointment, the said goods are yet to reach Delhi.

On the top of that, when contacted, your customer care representatives said that it was misrouted to Ambala, and that it was due to my fault, as I had furnished the address of that city. On constant follow-ups, I somehow convinced them that it was an error at your end, but the matter is still in process.

It would be convenient enough if you intervened and delivered the goods back to the vendors, as I have cancelled the order now, and please do ensure that you refund the freight remitted by me.

Thanking you,

Yours Sincerely, 

Chris Matt