Write a
letter to a company manager with whom you arranged a delivery of goods and say
– Inform
him/her what items you have purchased that were supposed to be delivered.
– What issues did you face with the delivery service?
– Suggest what can be done about the matter.
– What issues did you face with the delivery service?
– Suggest what can be done about the matter.
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| Ielts Letters - Transport |
Dear Mr. Bernard,
I am writing to express
dissatisfaction over the manner your organization has rendered me logistics
services. Despite constant assurances of satisfying services, this instance has
presented the image of your company in poor light.
I had booked a consignment
from a vendor in Madras on 21 September 2017. At that time, your representative
had promised me delivery at my address by 26 September 2017. But to my
disappointment, the said goods are yet to reach Delhi.
On the top of that, when
contacted, your customer care representatives said that it was misrouted to
Ambala, and that it was due to my fault, as I had furnished the address of that
city. On constant follow-ups, I somehow convinced them that it was an error at
your end, but the matter is still in process.
It would be convenient enough
if you intervened and delivered the goods back to the vendors, as I have
cancelled the order now, and please do ensure that you refund the freight
remitted by me.
Thanking you,
Yours Sincerely,
Chris
Matt