You recently made an online purchase and the product was not the same as the description on the website
- Write an email/letter to website support in about 150-200 words
- Write
- What you purchased and when
- Exactly how is the delivered good different from the one you ordered
- How would you like the company to fix the problem
Dear sir,
I am writing to express my dissatisfaction about the dress that I ordered from your website on 25th June. The image on the portal is of baby pink colour with beautiful silver work on the bottom, around the neck and on the sleeves. However, I received a totally different item.
With great exuberance I made online payment, but to my dismay, a red coloured dress was delivered. Not only the color differs, but also its fabric is of very poor quality with no fancy work. Also, it is over-size for me. I found it a complete waste of money.
I would like you to place the replacement before 2nd of July as the whole purpose for this purchase is to wear it for my birthday on 3rd July. If replacement within this time period is not possible, I wish to receive reimbursement of the entire amount I paid. Hereby, I have attached an order receipt for your reference.
Looking forward to your prompt and considerate action.
Thanking you
Yours sincerely,
Disha
