You
recently stayed in a hotel in a large city. The weather was very unusual for
the time of year and the heating / cooling system in the hotel was quite
inadequate.
Write
a letter to the manager of the hotel. In your letter:
- give details of
what went wrong
- explain what you
had to do to overcome the problem at the time
- say what action
you would like the manager to take
Ielts General Training Letters - Hotel Accomodation
Dear Sir,
I am writing this letter to express my dissatisfaction over the services I received at your hotel during my stay here from 10 - 15 July 2017. It was not what I had expected from a hotel that charges Rs. 10000 per day.
When I checked into the room number 512, I discovered that
the air-conditioning system was out of order due to the failure of air-handling
unit installed in the room. I immediately informed the concerned staff and the
manager about the problem, but to my
dismay, it was of no avail.
I ended up spending three nights without air-conditioning,
that also in the extremely hot conditions of May. I wanted to complain to
higher authorities, but I couldn’t do so, as I remained busy throughout the
trip.
Henceforth, I feel that I should be compensated, for all the
inconvenience caused, by being issued a refund.
I hope you would refund all my lodging bills and I would not
need to take the matter to higher authorities.
Thanking you,
Yours Sincerely
Max
