You
purchased a 2-year membership to a fitness center next to your neighborhood
based on an advertisement. You discovered that the services described on the
advertisement are not found in the center. You tried to talk to the manager,
but he did nothing to help.
Write
an email to the owner of the fitness center. Your letter should do the
following things:
Describe
the services that are only in the advertisement and not in the center.
Complain
about the way the manager dealt with the situationac.
Describe
what should be done to resolve this problem.
Dear Mr. Bernard,
I feel cheated by the way your club has lured
me into buying a two-year membership through an advertisement that promised
training under a certified coach, which actually is non-existent. To add insult
to the injury, the manager at this facility has said that he can hardly do
anything, and it was only you who could resolve this issue.
Your advertisements promised cardio work-outs under the supervision of a
trained coach, so without giving a second thought, I subscribed. However, when
I joined on the first day, there was no one to guide me. On contacting the
manager, I realized that there had never been a physical instructor.
The apathetical attitude of manager annoyed
me, and on insistence he finally yielded that he did not have any knowledge of
such an ad campaign. It is quite distressing to see my money go down the drain.
Hence, it would be quite convenient if you
either appointed a coach as promised, or refunded my money.
Anticipating a quick response.
Thanking you
Yours Sincerely
Heindrich Himmler.